Most orders will be shipped within 1 business day (M-F), on rare occasions, there might be certain situations that force us to take longer than 1 business day to ship out your order. You can expect your order to arrive within 3-6 business days. For now, we only ship within the United States, but will be looking to ship internationally in the near future. We apologize for any inconvenience.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.